Your Mailbox has been Temporarily Moved on Exchange Server

Updated On - October 25, 2024 by Henry Bray | Reading Time: 4 minutes

MS Outlook is widespread among businesses because it provides an Exchange connection, which becomes essential for enterprise-level email collaboration. As a result, it is an essential component of digital workplaces. Furthermore, it facilitates sending emails via Microsoft’s own cloud service (Office 365). Office 365 accounts, like Exchange accounts, can be utilized and configured in Outlook. It makes it easier for Office 365 clients or users to handle messages and other mailbox items. However, although it is very comfortable, it may also cause problems. Just like that, while starting Outlook, you may get the error that indicates “Your Mailbox has been Temporarily Moved to Microsoft Exchange Server.”

In this article, we will talk about some possible reasons and ways to fix the (Your Mailbox has been Temporarily Moved on Exchange Server) error in Outlook.

Related Post: How to Connect MS Outlook to Exchange Server?

Possible factors of Your mailbox has been temporarily moved on Exchange Server issue

A variety of reasons might be to blame for the issue. Among them are:

• Installation of any incompatible or defective add-ins
• Conflicts between antivirus and anti-malware software.
• The issues can occur due to your Outlook profile corruption.
• The Outlook data file, which is in PST format, may be damaged.

If in Outlook you get the message “Your Mailbox has been Temporarily Moved on Microsoft Exchange Server,” how can you fix this error?

Generally, in the error message (see in the above image), you have the option to “use temporary mailbox” to solve the error at once. But it isn’t a permanent fix, just a temporary solution, and there is a chance of data loss.

However, we have described some possible and effective fixes as follows. You can follow them, and before starting to apply them, don’t forget to keep a backup of your Outlook OST files. Alternatively, there is a possibility that your offline mailbox data may be lost.

Method 1: Deactivate suspicious or incompatible add-ins.

Such issues in MS Outlook might also be caused by a defective or inappropriate add-in. Follow these procedures to locate and delete any unwanted or malfunctioning add-ins:

1. Exit Microsoft Outlook.
2. To launch Outlook in safe mode, press Windows + R, type Outlook.exe/safe, then press “Enter.”
3. Navigate to File > Options > Add-ins.
4. In Manage, choose “COM Add-ins” and then click “Go.”
5. Uncheck all the add-ins and then press the “OK” button.
6. Next, exit Outlook and relaunch it as usual.
7. Confirm to see whether the error has been addressed. If so, navigate to “File > Options > Add-ins” and press “Go.”
8. Activate a single add-in at a moment and immediately check Outlook for errors.
9. Continue these procedures to locate and remove the malfunctioning add-in, as well as to fix the issue.

Method 2: Activate the cached Exchange option

If you don’t know how to enable the cached exchange mode, then perform the following steps:

• Firstly, exit Outlook, launch the Control Panel, and type “mail” into the search box.
• To launch the “Mail Setup” panel, double-click on the Mail option.
• Select “Email Accounts…” from the drop-down menu.
• Next, choose the email profile and hit “Change,” or double-click it to enter “Server Settings.”
• Then tick the Cached Exchange Mode option and then hit the Next > Finish option.

If you have found the Cached Exchange Mode is already activated, deactivate it before re-enabling it. Next, launch Outlook and see whether it performs as well as if the issue has been resolved.

Method 3: Remove the existing account profile and replace it with a new one

• Open the Control Panel on your PC and look for Mail.
• You must first register a new account and then remove the existing one after entering the mail dialog box.
  Press the “Show Profiles” button, then the “Add” button.
• Inside the “Add Account” window, complete the step-by-step instructions to establish a new account.
  Use the drop-down icon in the Mail Dialog box to pick the new account, and then identify the “Always use this profile” option.
• Once fully creating the account, navigate to the Show Profiles option and choose the older account. Select the “Remove” option.
• Likewise, the caution notice will inform you that if you delete the account, the offline cached content will be deleted as well. Click the OK button.
• Restart Outlook after canceling the Control Panel.

Method 4: Remove all Outlook profiles, excluding the primary account

When you are using Outlook with numerous accounts, consider removing all Outlook Profile but leave the primary account. The procedure is as follows:

• Exit Microsoft Outlook and, afterwards, navigate to the Control Panel.
• Browse for mail, then double-click on it to open it.
• In the Mail Configuration window, hit the ‘Show Profiles’ option.
• Select the profile you wish to delete from the mail window and thereafter hit the “Remove” option.
• If you’ve got a backup of the Outlook data file, press “Yes” to proceed.
• Likewise, except for the primary profile, pick and delete the other profiles.
• After eliminating everything but the primary profile, hit “OK” to dismiss the mail window.
• Finally, launch Outlook and recheck.

Use Professional tool to fix Your mailbox has been temporarily moved on Exchange server issue

Sometimes, the mentioned error can occur because of damaged OST or PST files. Outlook saves its data files in two formats: PST (for online use) and OST (for offline use). You can either use Microsoft’s built-in inbox repair tool (scanPST) or a professional email recovery software.

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For this purpose, the Regain Outlook PST Recovery software can greatly assist you. It is perfectly suited to fixing damaged or defective OST and PST files and converting OST files to workable Outlook PST format. It can save PST files to many other email format. If the above method did not help you to resolve your problem, do not hesitate to use this tool, it works great and solve your problem in just few easy steps.